Frequently Ask Questions

We’re not here to sugarcoat or spiritual-bypass. We offer a blend of mindset tools, energetic support, and laugh-out-loud reminders that you’re not alone. Also, we may be reincarnated penguins. Joke… or is it?

Both! Some of our offerings — like affirmation cards, gratitude decks, and mindset mini-books — are available as instant digital downloads. Others, like our print-on-demand apparel, are made-to-order and shipped to your door. Nothing is pre-stocked — everything is created when you say yes, with intention and soul.

Browse what resonates, add to cart, and check out. Digital products are delivered instantly via email. Print-on-demand items are created by our fulfillment partner after you place your order and shipped directly to you.

Occasionally! Keep an eye out for product listings labeled “customizable,” or email us if you have a heartfelt idea you think fits our universe.

Yes — we occasionally recommend and link to affiliate products we feel align with our brand and community. If you purchase through those links, we may earn a small commission (at no extra cost to you). We only recommend what we genuinely love.

We currently ship to many countries via Printful, our fulfillment partner. If your country isn’t available at checkout, email us and we’ll try to make it work. Note that affiliate product shipping is handled by the respective retailer.

• Digital items: Instant download • Physical items: Typically 2–5 business days for production, plus shipping time. Most U.S. orders arrive within 7–12 days. International shipping may take longer.

You bet. Once your item ships, you’ll receive a tracking number via email so you can follow it every step of the way.

Because everything is made-to-order, we don’t accept returns for buyer’s remorse or sizing issues. However, if your item is defective or misprinted, contact us within 14 days and we’ll make it right.

Refunds for eligible issues are processed within 5–10 business days, but your bank may take longer to reflect the credit. (We move fast. Banks? Not always.). (Exchange also??)

No. All digital product sales are final — they’re energetic downloads, and once you’ve got them, they’re yours.

No. Karma Penguin is not a substitute for licensed professionals. We do not diagnose, prescribe, treat, or offer official advice as a doctor, therapist, psychologist, psychiatrist, accountant, lawyer, financial advisor, nutritionist, or any other “-ist.” We’re here to uplift and empower — not replace your licensed care team. Please consult a qualified expert for professional support.

Not right now. All our offerings are product-based — digital or physical — and not one-on-one or live service sessions.

Yes! We love partnering with soul-aligned creators and content sharers. Commission rates vary, especially for high-ticket products or digital bundles. Reach out to learn more.

Nope — we only promote what we love, but we can’t guarantee your experience with third-party products. Be sure to read their policies before purchasing. You buy at your own (beautiful, sovereign) discretion.

Yes — but only the kind we’d want in our own inbox. When you place an order or share your contact info with us, you agree to receive helpful updates, product news, soulful nudges, and the occasional penguin pep talk. You can unsubscribe anytime via the link in our emails. (No spam. No shade. Just vibes.)

Absolutely not. We’re humans — and possibly a reincarnated penguin or two. Occasionally we pull products that didn’t land right or evolve something that no longer resonates. We grow as we go, and we appreciate you being on the ride with us.

Let’s be internet friends! • Instagram: @karmapenguin (https://www.instagram.com/karmapenguin) • TikTok: @karmapenguin (https://www.tiktok.com/@karmapenguin) • Pinterest: @karmapenguin (https://www.pinterest.com/karmapenguin) • Etsy: Karma Penguin on Etsy (https://www.etsy.com/shop/karmapenguin) • YouTube: Coming soon! Business Hours: Monday–Friday, 11 AM to 7 PM EST Email: support@karmapenguin.com