Terms & Conditions

​Karma Penguin is a brand operated by Aurora Amore LLC, registered in New York, United States. By accessing this website or purchasing our products, you agree to the following terms.

​

1. Intellectual Property

All content, designs, text, graphics, products, and digital materials on this website are the property of Aurora Amore LLC, DBA Karma Penguin, and are protected by international copyright and intellectual property laws.

Affiliate products referenced on our site remain the property of their respective owners.

​

2. Use of Website

You agree to use this website lawfully and not engage in any activity that disrupts, harms, or interferes with the website or other users.

​

3. Product Information

We make every effort to accurately display product descriptions, colors, and details. However, slight variations may occur due to screen settings or production processes.

​

4. Print-on-Demand Fulfillment

Certain products are fulfilled through our print-on-demand partner, Printful. Production and shipping times may vary. By purchasing, you acknowledge that items are produced specifically for your order.

​

5. Shipping & Delivery Responsibility (EU Requirement)

We are legally responsible for the goods until they are delivered to you. If a package is lost in transit before delivery, we will assist in resolving the issue.

​

6. Returns, Refunds & EU Right of Withdrawal
Standard Returns (Non-EU Customers)

If an item is defective, misprinted, or damaged, contact us within 14 days of delivery for a replacement or refund.

EU Right of Withdrawal (Two-Week Cancellation Period)

If you are located in the European Union, you have the legal right to cancel your purchase within 14 days (two weeks) of receiving your item, without giving any reason.

​

To exercise this right, contact us at support@karmapenguin.com
within 14 days of delivery. You then have another 14 days to return the item.

​

• Return shipping for change-of-mind cancellations is the buyer’s responsibility.

• If the item is faulty, we cover return shipping.

• Refunds include the item price and original standard shipping cost.

• Refunds are issued within 14 days of receiving the returned item or proof of return.

​

7. Digital Products (EU-Compliant Waiver)

Digital downloads are non-refundable once accessed.

For EU customers, by purchasing and downloading digital content, you expressly consent to immediate delivery and acknowledge that this waives your 14-day withdrawal right once the download begins.

​

8. EU Legal Guarantee (2 Years)

EU customers are entitled to a 2-year legal guarantee if goods are faulty, not as described, or not fit for purpose.

​

9. Limitation of Liability

Nothing in these terms excludes rights that cannot be excluded under applicable consumer protection laws. Our liability is limited to the value of the product purchased.

​

10. Indemnification

You agree not to misuse this website or its products in a way that would cause harm or legal liability.

​

11. Health & Professional Disclaimer

Our products and content are for educational and inspirational purposes only. They are not a substitute for professional medical, legal, financial, or mental health advice.

​

12. Accessibility

We are committed to digital accessibility. If you experience issues, contact support@karmapenguin.com
.

13. Cookies

We use cookies in accordance with our Cookie Policy. You may manage your preferences through our cookie banner.

​

14. Affiliate Disclosure

We may earn commissions from affiliate links. We are not responsible for third-party products or services.

​

15. Governing Law

These terms are governed by the laws of New York, USA, except where local consumer laws (such as EU law) apply.

​

16. Contact Information

Aurora Amore LLC, DBA Karma Penguin
New York, United States
support@karmapenguin.com